What are the Tiers for Expert Extras?
The Expert Extra Rewards Tiers for each quarter are as follows:
- Tier 1 (Rising Star): $0 - $1499
- Tier 2 (Star): $1500 - $5999
- Tier 3 (Super Star): $6000 - $9999
- Tier 4 (All Star): $10,000+
How do I check my Expert Extras reward balance?
You can check your Expert Extras Rewards balance at any time by logging into your Acne Expert account on pros.facerealityskincare.com. From the Acne Expert dashboard, you will be able to see your current point balance, or you can click “Rewards” to learn more.
How long do points last?
The Expert Extras Rewards points have a rolling 6 month expiration date; they expire 6 months after acquisition.
For example, if someone earned points on January 1, points would expire on June 1. You can always check your points balance and expiration in your dashboard.
Are there any restrictions on which products or services that I can earn points on?
You can earn points on all purchases on FaceRealitySkincare.com EXCEPT for Acne Expert Certification Level 1. Shipping and taxes are also excluded from earning points.
Can I earn points on Direct-to-Client orders?
Yes, you can earn points on direct-to-client orders.
Can I transfer my points to someone else?
No. Expert Extras members cannot transfer or sell points to another individual, business or Acne Expert. For more information please read our Terms and Conditions.
How do I report a problem with my Expert Extras rewards account?
If you need assistance with your Expert Extras Rewards Account, please contact customer service at orders@facerealityskincare.com or call us at 866-477-3077 Ext. 2
Can I redeem points for cash?
No, you cannot redeem Expert Extras Rewards points for cash.
What kind of reward can I earn?
Expert Extras members can redeem points for a discount off of their Face Reality order. To redeem, you will need to use a minimum of 1000 points.
What is the timeframe to earn points?
The Expert Extras Rewards Program is a quarterly program. The quarters are as follows:
|
Quarter 1 |
January 1 – March 31 |
|
Quarter 2 |
April 1 – June 30 |
|
Quarter 3 |
July 1 – September 30 |
|
Quarter 4 |
October 1 – December 31 |
Will my employees be able to see my points?
Only the Expert Extras account holder will be able to see account status, point history and point balance. Please note that Expert Extras points cannot be purchased or sold to other members. For more information, please view our Terms and Conditions.
If I am redeeming points in an order will the rest of my order accrue points?
Yes! For example, if your order is $100 and you redeem $10 worth of points, the remaining $90 in your order will earn Expert Extras Rewards points.
You cannot earn points on shipping and taxes.
To redeem points, you need to redeem a minimum of 1000 points.
I am adding an employee account under my company, do I get points for this?
No, you cannot receive points for adding an employee to your company. Each company is allowed one Expert Extras Rewards account. For more information, please read our Terms and Conditions.